In case you’ve purchased a web hosting plan and you have some enquiries about a specific function/feature, or if you’ve come across some issue and you require help, you should be able to contact the respective customer support team. All web hosting providers deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, because the easiest way to fix an issue most often is to post a ticket. This kind of correspondence renders the responses exchanged by both sides simple to track and allows the customer service technicians to escalate the situation in case, for example, a sysadmin needs to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will have to have at least two different accounts to get in touch with the help desk staff and to actually manage the hosting space. Incessantly signing in and out of different accounts might sometimes be a drag, not to mention the fact that it requires quite a bit of time for the majority of web hosting companies to answer ticket requests.
Integrated Ticketing System in Web Hosting
Our Linux web hosting feature an integrated support ticket system, which is an essential part of our custom-developed Hepsia Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in the same place – invoices, website files, emails, tickets, etc., avoiding the necessity to use different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just several clicks of the mouse without leaving your Control Panel. During the process, you can select a category and our system will offer you a variety of informative articles, which will supply you with additional information and which may help you fix any specific issue even before you actually send a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.