A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It is an efficient way to get some info about the web hosting services or get some problem resolved because you are speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced chance of errors when you exchange information like usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue involved. What's more, you can be a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone costs that you'll need to pay in case you're calling to another country.
Live Chat Support in Web Hosting
As a part of the support services that we supply for all our Linux web hosting, we have live chat support that is available twenty-four seven, even on holidays. You can contact us regardless if you already own an account or not, as we will assist you with almost anything, ranging from giving you basic info about our solutions in case you aren't a customer yet and you're thinking about acquiring one of the packages, to helping you with creating an email account in an e-mail client. Part of the problems are more complex and time-consuming, which means that you'll need to use the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.