Should you ever experience a problem with your website and be unable to handle it on your own, ask the respective hosting provider’s customer support team to assist you to bring the site back online. A timely resolution would be the most favorable scenario, but many companies answer within twenty four hours and even more, particularly if you are dealing with a reseller. Even if your problem can be fixed without much effort, your website may not work properly or may not be available at all for an extended interval, so you may lose prospective clients as it is extremely unlikely that anybody would be enthusiastic to return to a website that is broken. Speaking of which, you should make sure not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed manner. If a script update does not proceed smoothly or you erase something by mistake, for instance, the site should be restored promptly so as to prevent long unavailability.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any helpdesk ticket that you post or any email that you write is only 60 minutes, even if you contact us during weekends and official holidays. Irrespective of the nature of your problem or query, we will help you instantaneously and will supply you with the needed info to sort out any problem with your websites. The actual response time typically doesn’t surpass 15 to 20 minutes, which is why you can just forget about waiting around for hours on end to get an issue fixed or even worse – waiting around a whole day only to get a reply that more info is necessary while nothing’s sorted out. We will offer you assistance in a well-timed fashion merely because we realize just how priceless time can be in the dynamic electronic age. The 60-minute reply guarantee is valid for any technical or billing query that you might have associated with our Linux web hosting.