In the event that you've ever had a web hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it's better to talk to a live person over the phone than to exchange tickets or e-mail messages. If you'd like to find out more about a service before you purchase it or if something small should be done, for example, it will be far easier and faster to get it done real-time. If you're given the option to contact representatives over the phone, it is also very likely that you are working with an actual hosting provider, not just a reseller. The level of support that you'll get on the telephone varies between different companies - from standard matters to dedicated tech support. Usually most suppliers will offer you pre-sales assistance and 1st level phone support, while more complex technical matters are resolved through e-mail or tickets.

Phone Support in Web Hosting

We know that the option to speak with a live representative is very important, for that reason we have three support lines worldwide (USA, UK and Australia) and you'll be able to get in touch with us over the phone for fourteen hours every day. In case you consider acquiring one of our Linux web hosting, for example, you have the option to call us and find out more about our services before placing your order so as to ensure that we do match all system requirements for your websites. After the order, you'll be able to contact us about any kind of sales and / or billing issues you may have, or receive any general or basic tech information you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will help you keep track of the communication together with any new developments in the resolution of an issue.