The presence of the customer and technical support that a web hosting company offers will tell you a lot about the services that they supply too. In case you are allowed to use only email messages and tickets, you have most probably found some reseller not the web hosting supplier. When this is the case, you will have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the real web hosting company for additional assistance. If the supplier can provide various ways of communication with quick response time which are available at any moment, they're almost certainly the top provider, not a reseller. Which means that you will get timely assistance and high quality support as they will have instant access to the servers where your account is. Whatever the issue - sales or technical, it's always better to have the option to contact your website hosting company right away via your favourite method of communication.
24/7 Customer Support in Web Hosting
We supply 24/7 customer, billing and technical support for our Linux web hosting. Even if you are not our customer yet and you have some questions, we will give you a hand right away and give you the needed info, to give you the choice to make the best decision when you buy your new hosting account. We're available anytime, including weekends and holidays, and we supply various options for communication to get in touch with us - live chat, phone, emails and support tickets. For your convenience, we have a couple of phone numbers globally, so that you're able to call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 minutes, which means that you can forget all about waiting for a few days to get support for any task or issue, irrespective of its difficulty.