A 99.9% Server Uptime
We have set up our web hosting system using reliable hardware components and strongly customized software. Our sysadmins have installed a customized version of Security–Enhanced Linux on all our physical machines to guarantee maximum protection and stability. We have set up a number of denial–of–service prevention appliances along with highly effective firewalls to make sure our internal network is impenetrable and secure.
All our Linux web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on world–class hardware components delivered by Juniper. Plus, on each single router, we have set up a firewall with an intricate set of rules that will sieve all questionable requests.
In this way, in each of our datacenter facilities – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to minimize all possible risks with our cloud hosting packages and regardless of the fact that our company provides topflight support, there are occasions when the customer simply isn’t happy with what we are offering. Or he has to switch to a more robust hosting service, like a virtual private server or a dedicated hosting server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, we will give you a reimbursement.
24/7 Technical Support
If you happen to manage a hosting firm, your customer service technicians are of major importance. Because of this, we’ve cautiously chosen a highly proficient group of technical support engineers, each with lots of years of training behind his back. Thanks to them, we offer 24x7 support with each of our web hosting services.
And not only that, we offer a 1–hour response time guarantee. All helpdesk tickets are responded to within 1 hour and our average support ticket response time is under 20 minutes!