Tech Support Channels
A 1–Hour Ticket Response Guarantee
We provide a sixty–minute response warranty for each support ticket or email that you submit to the customer support staff. We will rapidly respond to all the general enquiries and forward right away the issue to our system administrators in case any further assistance is needed. If you make use of our Administration Services package, we’ll complete any of the included services at a time that has been discussed with you in advance.
An Exceptional Tech Support Service
Our client support team will be online for you 24–7–365 should you require assistance while working with our Web Site Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. And if you require assistance with all the everyday administration tasks on your dedicated hosting server, you can have a look at the Administration Services package, that includes data backup disk storage space, weekly Operating System updates, installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is fitted out with our free–of–cost Web Site Control Panel, which sports an integrated knowledgebase plus a collection of how–to video tutorials. Whenever you need help with the Web Site Control Panel, just hit the Videos or Help buttons located in the upper right corner.