1 hour ticket response
We are focused on offering a prompt and proper response to every customer support ticket sent by a user. Our professional customer support team members will examine your issue and will offer you the most effective solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, our average trouble ticket response time has proved to be twenty minutes.
A Premium–Quality Help Desk Support Service
We have a team of web hosting support engineers who will be happy to answer all your questions every time you require help. Most of our client support team representatives have several years of experience in the Linux web hosting business, which means that you can always depend on fast and adequate answers to your queries.
An Easy–to–Browse Help Center Section
Integrated into the Web Site Control Panel is an easy–to–navigate Help Center section, which offers various sources of information. You can search through a routinely updated knowledgebase offering web hosting account management articles and site management articles, check out our educational video tutorials or have a look at the F.A.Q. repository.